Hi, I'm
B ASc. Honours Computer Science Co-op - McMaster University, Canada
About me
Experienced professional with a demonstrated history of working in the computer software industry. Skilled in IT Technology, Web Technology, Software Design, Development & Support. Love building MVPs and always hungry for learning & self-development. Strong business development professional with a Bachelor of Applied Science focused in Computer Science (B.ASc) from McMaster University, Canada.
Expertise
Web Development
I specialize in building responsive, high-performance WordPress websites, alongside extensive experience with Python (Flask / Django), PHP, HTML, CSS, JavaScript (Vanilla, React, NodeJs) making custom designs as well as using Frameworks & UI libraries such as Bootstrap, IBM Carbon, MUI, DaisyUI. As a former co-founder of Webslack Digital Studios, I managed and delivered over 20 freelance projects.
Programming
My programming expertise spans both imperative and functional programming languages. Proficient in Python (Django, Flask), C, C++, and HTML, CSS, JavaScript. I’ve built tools and projects that span from web apps to system-level solutions. Check my GitHub for more details.
Technical Leadership & Team Management
As a Technical Support Software Developer at IBM, I led teams in Canada and Latin America, providing training and earning the IBM Growth Award. I have also participated in Hackathons like HackHarvard, HackTheNorth, HackCambridge, Conuhack, and HexCambridge, collaborating with diverse teams to develop innovative solutions. With experience in hosting events like GameFest and Tedx AIUB, I am passionate about team building and leadership.
Automation & Scripting
I have a strong background in scripting with Bash, PowerShell, and Python. From automating backups at McMaster University to developing solutions at IBM that reduced lookup times and improved process efficiency, scripting has been key in delivering results.
Cloud & DevOps
Proficient with cloud platforms like IBM Cloud and Azure, I’ve implemented tools and infrastructure that support scalable solutions, including object storage (Amazon S3, Azure COS), VMs on OCP, EC2, Fyre security through IAM. I also have experience with Cloud Functions, where I have developed serverless functions to handle specific tasks and integrate with other cloud services. Have also done some personal project work integrating CICD pipelines using Jenkins & GitHub Actions.
Database Management
Experienced in database management systems like MySQL, PostgreSQL, DB2, and MongoDB. I’ve developed and optimized database-driven applications, ensuring data integrity and performance across a range of personal & work projects / MVPs.
Language Competence
I am always keen on learning new programming languages. With a strong foundational knowledge of coding principles, syntax is the only thing left to master when tackling a new language.
Work Experience
Client-facing Technical Support Software Developer (Team & Training Lead)
16 Month Internship to Full-Time
IBM Canada Ltd.
Markham, Canada
- Led a team of 10 in Canada and established a team of 14 in Latin America, providing training that enabled the new team to become operational within six months, earning the IBM Growth Award.
- Resolved over 4000 client-facing issues with an average NPS score of 9.8/10 using Salesforce Lightning/CRM, consistently surpassing team metrics for response times, backlog management, and time to resolution.
- Spearheaded the deployment of AI/watsonx tools in support processes, achieving 40% adoption globally.
- Developed a Chrome extension that integrated monday.com data into Salesforce, reducing lookup times by 3-4 minutes.
- Troubleshot data flows through API Gateway and resolved complex issues related to Data ETL processes, network flow protocols (FTP(S), SFTP, HTTP/S, AS2, OFTP/2), and data payloads (X12, EDIFACT, JSON, XML, Flat Files).
- Collaborated with SaaS Operations/DevOps, and Engineering teams to triage and resolve client issues, driving quality, scalability, and serviceability into the Sterling B2B SaaS offering.
- Implemented process improvements that reduced incoming cases by filtering email spam and enhancing case categorization, leading to better identification of system pain points.
- Created and led 16-week training programs for over 20 new hires and interns on Supply Chain Management Software, support procedures, and agile practices, fostering strong technical expertise within the team.
- Developed an MVP speech-to-text phone ticketing solution aimed at reducing support calls by 20% and maintained system security by updating client and trading partner SSL certificates.
Technical Assistant (Co-op, Part-Time)
McMaster University
Hamilton, Canada
- Provided solutions for workstation and software-related issues, performing maintenance and operational IT tasks.
- Developed a bash script to sync OneDrive backups with McMaster University's OneDrive for Business (ODB).
- Created an inventory management tool that improved efficiency in tracking and managing IT assets.
Web Developer & SEO Specialist
Freelance
Dhaka, Bangladesh
- Co-founded a startup, "Webslack Digital Studios," and built and maintained 20+ websites using HTML, CSS, JS, PHP & WordPress CMS.
- Outsourced as a Web & IT Team for Digital Swiss Partners, providing web development and SEO services.
- Managed client relationships and teams, delivering web solutions aligned with business strategies.
Education
BASc. Computer Science
McMaster University
Hamilton ON, Canada
Higher Secondary School Certificate (HSC)
Bangladesh International School & College (BIS)
Dhaka, Bangladesh
Secondary School Certificate (SSC)
Bangladesh International School
Dhaka, Bangladesh
Interests
Traveling
I have a deep passion for exploring new places. Studying abroad in Canada has been one of the most rewarding experiences of my life, and it has only fueled my desire to visit more countries in the future. I look forward to exploring different cultures and destinations as I continue my journey.
Music & Instruments
Music plays a big role in my life. I enjoy playing several instruments, including the guitar, ukulele, and drums. While I'm not a professional, I think I’m pretty decent! I’ve even had the opportunity to perform at work events as part of a band called IB'Jamming. Music fascinates me, and I’m always eager to learn more instruments as I grow older.
Sports
Sports have always been a huge part of my life. One of my favorite sports is basketball, and I used to play regularly until I tore my ACL. Despite the injury, I remain passionate about the game and hope to recover fully so I can get back on the court and play like I used to.
Digital Credentials & Certificates
